Terms & Conditions Abdy Antique Telephones


All our vintage and antique telephones come with a 12 months guarantee. See our terms and conditions below for details.

Returns Policy

We will do everything we can to ensure you are satisfied with your vintage phone. Customer satisfaction is very important to us.

If you have any problems you can email or phone us - our telephone number is 01709 578008.

Our Terms

Occasionally customers may wish to return their vintage phone and we are happy to meet our obligations to refund according to our policy below:

In all cases you must contact us within 7 days of receiving the item. This can be via email or phone however we will need a written record of your request within 7 days, so please email karen@abdyantiquetelephones.co.uk in the first instance.

Please provide the reason for return and the item reference number.

We will repair any fault free of charge that may develop in your vintage telephone over the 12 month Guarantee period, however postage costs both to and from our telephone workshop are at the customers expense.

If the vintage telephone is found to be faulty or is not as described on receipt you must notify us immediately by telephone or e-mail. We will either repair the telephone or issue a full refund on the vintage telephone's return, if the fault/problem cannot be rectified. In this instance all postage costs incurred will be reimbursed by ourselves.

Any accidental damage to any parts of the vintage telephone, whether it be electrical, mechanical or cosmetic will not be covered under our guarantee.

If the antique telephone is found to be incompatible with your network provider you must notify us within the 7 days and return the vintage telephone to us for a refund within 14 days. Postage costs incurred both to and from our telephone workshop are at the customers expense.

Unwanted Goods

Distance Selling Regulations – You may cancel your order up to seven days after delivery of the telephone, however you must give notice of your intention to return the telephone either by email or in writing to us within the seven days.

Unwanted goods must be returned at the customers expense.

The item must be returned to our specified return delivery address within 14 days of purchase using a postage method which requires a signature on delivery. The vintage phone must be undamaged and in it's original condition and packaging (providing the original packaging is undamaged).

The customer is responsible for the care of the goods until they are received by Abdy Antique Telephones. For the more expensive telephones it is therefore advisable to insure them during transit.

Any items returned which fail to comply with the above may affect our ability to issue a full refund.

We do not charge a restocking fee.

This guarantee will be terminated if "Abdy Antique Telephones" ceases trading. Please note we cannot be held responsible for any unforeseen changes in technology that may make your telephone unworkable in the future.

Please read these conditions very carefully and if you are unhappy with any aspect of them you must not continue with your purchase.